NBN FTTP Upgrade Process – What You Need to Know

Upgrading to nbn® Fibre to the Premises (FTTP) is one of the best ways to improve your internet performance. Whether for home or business, full fibre provides faster speeds, greater reliability, and future-ready connectivity.

This guide explains:

What’s Required for an FTTP Upgrade

NBN has strict installation requirements to ensure the upgrade is safe and compliant.

External Requirements

An NBN Utility Box (PCD) will be installed outside your premises. It must be:

Mounted safely above 400mm from ground level
Clear from gas, electricity, and water services
Accessible for technicians
(Refer to NBN Cable Pathways Fact Sheet)

Internal Requirements

An NBN Fibre Connection Box (NTD) must be installed:

Within 12 metres of the external utility box
Within 1.2 metres of a power outlet
In a cool, dry, ventilated location
Not in wet areas (bathroom, laundry, kitchen wet areas)
Not in a garage or bedroom unless specifically requested
(Refer to NBN FTTP Connection Box Fact Sheet)

If your preferred location is outside the 12-metre guideline, a Customer Installed Fibre Cable Pathway must be provided

Documentation

How the FTTP Upgrade Process Works

Step 1 – Service Qualification

We check your address to confirm FTTP eligibility under NBN Fibre Connect or Business Fibre programs.

Step 2 – Pre-Installation Planning

We identify the best possible installation location and check power, cabling, and compliance.

Step 3 – External Fibre Work

NBN runs fibre to the property and installs the external utility box.

Step 4 – Internal Installation

On installation day, NBN:

Installs the internal Fibre Connection Box
May temporarily turn off power (30–60 minutes)
Connects your router
Tests and activates the service

Galactic Solutions is present (if using our service) to ensure everything is completed correctly and to your expectations.

Galactic Solutions FTTP Support Services

FTTP installations can fail or be installed incorrectly if the property isn’t ready. Poor placement, non-compliant cabling, or unexpected issues can cause major problems.

To avoid this, we provide a dedicated preparation and installation support service.

FTTP Site Induction + Installation Day Support

(Exclusive to customers signing up their NBN service through Galactic Communications)

Pricing starts from $400 + GST, depending on site layout, property type, and any cabling or pathway requirements identified during the inspection.

Pre-Installation Site Induction (Onsite Visit)

We attend your premises to:

Inspect all potential installation locations
Identify hazards or limitations
Confirm power requirements
Ensure compliance with NBN’s internal and external guidelines
Advise on required cabling or pathways
Provide a clear installation plan so you know exactly what to expect

This prevents:

Attendance on Installation Day

We are onsite with the NBN technician to ensure:

The connection box is installed in the optimal location
The installation complies with NBN standards
No shortcuts or poor placement occur
Your equipment is connected correctly
The process is completed in a single visit where possible
Provide a clear installation plan so you know exactly what to expect

This guarantees the best possible FTTP outcome for your home or business.

Using Another Provider? We Can Still Assist

If you choose to upgrade your NBN service to FTTP with a different provider, we can still offer the same level of expert support, including:

Pricing will vary depending on your service provider, site conditions, and the work required.
Please contact us for a tailored quote.

Why This Service Is Worth It

Without proper preparation, FTTP installations often result in:

By using Galactic Solutions:

You know exactly what’s possible
Your preferred location is secured where feasible
All guidelines are followed
A professional is onsite representing your interests
Your network is optimised from day one